Refund Policy

1.Our core promise

If your order never starts or cannot be delivered, you get a full refund. If it is only partly delivered, you choose: we finish it, or we refund the undelivered portion. That promise is unconditional and it is the one we are able to keep.

2.Refill cover (where the service includes it)

Some services include a refill window — most commonly 30 days, though it varies by service and a few carry longer cover. Refill cover is not universal, so we show it on the individual package rather than claiming it across the whole site. Check the package you are buying: if it is marked ♻ Refill cover, it is included; if it is not marked, it is not included.

Where cover applies and your count drops inside the window, contact us with your order ID and we will re-place the order to top it back up at no extra cost.

Being honest about drop-off: some decline over time is normal on every platform, and nobody in this industry can truthfully guarantee zero drops. Refill cover reduces that risk within its window — it does not eliminate it, and it does not extend beyond the window.

3.When you are entitled to a refund

• The order never started, or failed entirely.
• The order was partially delivered and cannot be completed.
• You were charged twice, or charged an amount other than the price shown.
• We cancelled your order for any reason on our side.

4.When a refund does not apply

So there are no surprises, these are the cases we cannot refund:

• The order was delivered as described and you changed your mind afterwards. This is a non-returnable digital service — once engagement is delivered it cannot be taken back.
• Your account was private, or the username or link changed, before delivery finished, so delivery could not complete.
• The target post, video or profile was deleted or made unavailable mid-delivery.
• Natural drop-off after a refill window has expired, or on a service that never included refill cover.
• Action taken by the social platform against your account. We do not control the platforms, and buying engagement is against their terms of service — see our Terms.

5.How to claim

Email [email protected] or use our contact page with your order ID (on your confirmation screen and receipt) and a short description of the problem.

We aim to reply within 24 hours on business days. We are a small team — we do not claim round-the-clock live chat, but a real person reads and answers every message.

6.How refunds are issued

Approved refunds are issued in cryptocurrency, sent back to the wallet you paid from (or another wallet address you give us). Crypto refunds are usually sent within 1–2 business days of approval. You will get an email confirming the refund when we issue it.